Terms & Conditions
Last updated: February 22, 2026
These terms apply to all quote requests, bookings, and cleaning services provided by Radiant Crew Services. By confirming a booking, you agree to these terms.
Quotes and Scope
- Quotes are based on information provided at the time of request.
- Final pricing may change if property condition, access, or requested scope differs from the original details.
- Additional services (for example carpet steam cleaning, heavy grease removal, wall washing, or external areas) may be quoted separately.
Access and Site Requirements
- Safe access to the property must be available at the scheduled start time.
- Electricity and water must be available unless agreed otherwise in writing.
- The property should be vacated unless otherwise arranged.
Payment Terms
- Payment terms are confirmed during booking or quoting.
- Invoices may be issued for completed services and are payable within the stated due date.
- Late payment may result in follow-up fees where permitted by law and contract.
Cancellations and Rescheduling
- Please provide as much notice as possible for cancellations or date changes.
- Late cancellation or same-day changes may incur a fee due to reserved labour and scheduling impact.
- Weather, safety, or access issues may require rescheduling.
Re-clean Requests
If a concern is raised after service completion, notify us promptly with clear details and photos where possible. We assess each request against the confirmed scope and can arrange touch-ups where applicable.
Limitations
- We do not provide legal advice regarding tenancy disputes or bond decisions.
- Normal wear and tear, pre-existing damage, and issues outside agreed scope are excluded.
- No provider can guarantee bond return outcomes because final decisions are made by property managers, owners, or tribunals.
Contact
Email: info@radaintcrewservices.com.au
Phone: 0410 313 065